1. Eligibility for Refund or Replacement

  • Due to the perishable nature of our products, returns are generally not accepted.
  • If items arrive damaged, spoiled, or incorrect, please notify us within 48 hours of delivery with clear photos or videos.
  • Once approved, we’ll offer to replace affected items or issue a refund for those items.

2. How to Submit a Request

  1. Email support@ignfoods.com with your:
    • Order number
    • Description of the issue
    • Photos/videos showing the problem
  2. Please retain packaging until the issue is resolved — we may request additional documentation.

3. Timeframe & Resolution

  • We strive to respond within 2 business days of receipt.
  • Upon verification, we will:
    • Replace the affected items and ship them at no cost, or
    • Issue a refund for the item(s), processed to your original payment method.
  • Refunds typically appear within 7–10 business days after approval.

4. Cancellation Policy

  • Orders can be cancelled before shipping for a full refund.
  • Once shipped, the above process for damaged/incorrect items applies — no standard cancellation.

5. Exceptions

  • Refunds/replacements are not available for:
    • Items acceptable under “best before” date standards
    • Misuse, mishandling, or storage after delivery
  • Items must have a reasonable shelf life remaining upon delivery.

6. Customer Responsibilities

  • Notify us within 48 hours of delivery with supporting photo/video.
  • Return packaging materials upon request (if required).
  • Bear responsibility for additional discoveries if notification is delayed beyond 48 hours.

7. Shipping Costs

  • We cover return/replacement shipping only when the issue is our fault.
  • If return is due to user error (e.g., spoilage after receipt), return costs are at the customer’s expense.

8. How to Return Items

  • When needed, we will provide return instructions and a shipping label.
  • Pack returned items securely, preferably using original packaging.